Payment Processing & Refund Policy

Payments made through SporTech are processed securely through authorized third-party payment service providers and supported payment networks.

Depending on the user’s country, device, and transaction type, available payment methods may include credit or debit cards, digital wallets, and other locally supported payment methods.

A transaction is considered successfully completed only after SporTech receives confirmation of successful payment authorization or capture from the applicable payment provider.

SporTech does not store complete payment card details where payment information is processed and securely handled by our authorized payment service providers.

All applicable prices, currencies, taxes, and customer-payable fees are displayed to the user before final payment confirmation.

Where permitted by applicable law and payment network rules, a payment processing fee may apply depending on the selected payment method, transaction type, or country.

Any applicable customer processing fee will be clearly disclosed before the user authorizes the payment.

Banks, card issuers, payment networks, or other financial institutions may separately apply foreign exchange, international transaction, or other charges. Such third-party charges are outside SporTech’s control.

SporTech may offer digital products, including SporTech Tokens and other digital services.

Purchased Tokens may be eligible for a refund only where they remain unused and have not been transferred, gifted, redeemed, exchanged, or otherwise consumed.

Tokens that have been used, transferred, gifted, redeemed, or otherwise consumed are generally non-refundable, except where required by applicable law or where the transaction resulted from a verified technical error attributable to SporTech.

A full or partial refund may be approved where:

1. a customer has been charged more than once for the same transaction;
2. payment was successfully captured but the purchased product or service was not delivered due to a verified technical failure;
3. unused digital products qualify for refund under this Policy;
4. an event, product, or service is cancelled and its applicable terms provide for a refund; or
5. a refund is otherwise required under applicable consumer protection laws.

Refund eligibility for tickets, memberships, subscriptions, merchandise, and other products or services may also be subject to the specific terms disclosed at the time of purchase.

Change of mind alone does not guarantee eligibility for a refund where a digital product or service has already been delivered, activated, transferred, or consumed.

Approved refunds will generally be returned to the original payment method used for the transaction.

Where a duplicate charge or verified SporTech technical error has occurred, the customer will be refunded the applicable amount incorrectly charged.

For other eligible refunds, the refundable amount will be determined according to the applicable product or service terms and any mandatory consumer protection requirements.

SporTech will normally initiate an approved refund within 3–5 business days. The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, card network, bank, and country.

Any processing fee or third-party charge that is legally non-refundable will be treated in accordance with the terms disclosed at the time of payment and applicable law.

If a payment is declined or fails before successful completion, SporTech will not intentionally deliver the associated paid product or service.

In some cases, a bank may temporarily display a pending authorization even when a transaction has not been successfully completed. Release of such authorization is controlled by the issuing bank or payment provider.

Verified duplicate charges will be investigated and, where confirmed, the duplicate amount will be refunded.

Customers are encouraged to contact SporTech first regarding any payment issue so that we can investigate and resolve the matter promptly.

A chargeback or payment dispute initiated through a bank or payment provider is handled separately from SporTech’s standard refund process and may be subject to the rules and procedures of the applicable bank, payment network, or payment service provider.

SporTech reserves the right to investigate suspected fraud, payment abuse, unauthorized transactions, or misuse of the refund or chargeback process.

Refund requests should be submitted through SporTech’s official customer support channels and should include sufficient information to identify the transaction, including the relevant transaction or order reference where available.

SporTech may request additional information reasonably necessary to verify the transaction and determine refund eligibility.

This Policy applies globally to SporTech services. Where mandatory consumer protection, payment, or refund laws in a customer’s jurisdiction provide rights that cannot legally be excluded or restricted, those mandatory rights will apply.

SporTech may update this Policy from time to time to reflect changes to its services, payment methods, regulatory requirements, or payment processing arrangements.